When I finally got a chance to call Nokia, I was set for a long wait in the customer service queue and already dreading the red tape that other Wooters have experienced.   One customer recently reported that when he called to check the status of his repair, he was offered a refund, no replacement tablet, no fixing his.  I was pleasantly surprised.  I couldn’t have waited more than ten minutes on the phone.  I was greeted politely by a really nice lady.  In less than five minutes I had instructions and repair center address.  I only have two observations.  The Nokia operators talk really fast.  I could hardly keep up.  I would have been off the phone sooner if I didn’t have to ask her to repeat herself.  Another thing is that Nokia tracks services via a cell phone number.  Is it correct to assume that everyone has a cell phone number?  I understand that’s their main game, but my N770 isn’t a phone.  I really didn’t want to give them my cell phone number and asked if they could track my service ticket via my home phone.  The answer was no.  I was reading the community forum on Woot and one customer is reporting that new screens for the tablet won’t be available until mid- September.  See thread here, and a return date to him in October.  Also the turn-a-round time on the Nokia website says 30 days.  However, I was told that mine would be returned 14 days after they receive the device.  Maybe something has changed in their repair system or she was reading a scripted response.  We’ll see.