Aug 16

Second Guessing

Tag: Miscellaneous, Nokia N770Ellen Hage @ 10:53 am

Tiger Direct Extended WarrantyNow that my husband’s Nokia N770 is in for repair, I have now begun to second guess my decision to buy it from Woot.  My cost per tablet was 132.48. A really good price, but that comes with no warranty options.  So does that make the offer still good?  Usually I am not a fan of extended service plans and at the time I purchased the tablets I was unaware of the device’s possible screen failures.   So really this is not an issue for this purchase, but I will keep it mind for the future.  I was at Tiger Direct this morning and they are selling the tablet for $139.99 plus shipping for a total of $148.48.  That’s a bit higher than what I paid, however Tiger Direct offers insurance.  Their extended service plans start at $21.99, but only start after the manufacturer’s warranty ends.  So I would’ve still had to go to Nokia.  They also offer a 2 year Accidental Damage coverage that starts from day one.  It’s expensive at $42.99, which is roughly one third of the tablet’s price, only slightly higher than the $37.99 two year replacement option.  But when I really think about it, will the N770 be around in two years?  For that matter will it be around by the end of this year?  So what would I be buying other than a chance to get two-thirds of my money back? Most devices I buy, I only expect to use for about a year, and maybe less if I get bored with it.  If it lasts until then I am satisfied if only for the excuse it gives me to buy something else.  This whole thing has made me cling tighter to my dedicated e-book devices.  My original Rocket e-book is still going strong after seven years.  I have taken with me during Army field exercises to include a month in the Mojave Desert (in a zip lock baggie) and the cold and snow of Alaska.  Imagine if I had an extended warranty on that, not that it was offered, but it would have been a total a waste of money. I may not be able to buy best sellers for it anymore, and when it finally does pass on to a better place, it will take my purchased books with it.  But I have enjoyed it through the years and it has never let me down.  I am not saying that dedicated devices are made better.  What I am saying is that I only depend on it for one thing—reading.  If any of my e-book readers die, I will not lose game playing, video, music, email, and web browsing.  The Nokia tablet was a multi-function device and it’s sad to see my husband going through Internet Tablet withdrawal.   So the moral of my story is that second guessing does no good.  When we get a new tech toy, we should enjoy it, use it for all its worth, and not worry about whether it was a good deal or not.

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3 Responses to “Second Guessing”

  1. Jean K
    1

    Hi Ellen -

    Consumer’s Reports used to say that purchasing the additional warranty on any product was most likely a waste of money - and I can guarantee that in some cases (your RocketBook, at least one of my cell phones) that it is… However, the overall thinking has changed on this when it comes to devices with expensive displays like LCD screens. For instance, when I bought my laptop, I sprung for the warranty because replacing the laptop LCD would’ve cost almost as much as a new laptop at the time of purchase, whereas the warranty was only $150. I justified the purchase by thinking of it as an insurance premium on my laptop - if the screen broke, hey great, I had the means in place to get it fixed without coughing up another $1500.

    Similarly, my father just purchased a monster LCD TV - it’s something like 61 inches total (you can now watch TV from the neighbors). It also has a really expensive light source which could potentially need replacement within the lifetime of the TV. This was another case where it was to the buyer’s advantage to take the warranty as insurance against the expense of a replacing a really important part in the future.

    Sometimes it really is worth the extra money for the peace of mind, if nothing else.

    There are still some things that I’d never buy the extended warranty for, however - things like peripherals, hard drives, networking equipment, etc. It’s really only worth the money for anything with the potential for a really expensive repair, IMHO.

    On another note, I’m really enjoying your blog. I’d love to be able to dedicate more time to exploring ebook technology from the UI side of things. Alas, I’m pretty much limited by time and resources to the “other side” - figuring out how to get the content into the eBooks that are usable now and will continue to be usable in the future.

    Best Regards,
    Jean K.

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  2. Ellen Hage
    2
    Author Comment

    Jean,

    I hear you. I have had bad luck with some extended warranties. It seems that they try to do everything to refuse my claim. If I am persistant, they finally give in. I got a Toshiba laptop last year and didn’t get the warranty. It fizzled out (I couldn’t get it to turn on), it was still under regular warranty so I sent it in. The repair center said it was my fault, that the laptop had water on it. I had never spilted water on any of my stuff. Toshiba wanted $400 to fix a $600 laptop! Well it justs sits here broken. It seems that before they sent it back to me they took out some parts. It turns on, seems to work, but now the Wifi component is gone and a few other things. I would have been better to have just let it sit here.
    I often think about the content I have bought and what will happen when my device dies. Seems to me, when Gemstar abandonned their readers, they should have provided a way for us to unlock our books. In the future I do plan to write about putting books on readers. Thanks for dropping by!

    Ellen

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