Jul 26

Sony update is a no-go on my reader

Tag: DevicesEllen Hage @ 7:44 am

update softwareI am still in shock.  I tried updating my Sony reader and instead of new features I ended up with a bricked device.  I don’t know why.  So I called Sony support and they were nice and the tech guy I had spoken with transferred me to escalated tech support.  Since I bought my reader in October the 90 day warranty has expired.  That means that I would have to pay the labor to get my reader fixed.  He told me that he would try to get authorization from his supervisor to waive that fee.  Unfortunately I was out when he called and my husband simply told him  that I was out.  So, I will call again today when they open to follow up on this.  Meanwhile I have tried a hard reset, soft reset, uninstall drivers, software, you name it to get this to work.  I have never hacked my reader, and I can’t remember an update on any device going South like this.  If anyone has any suggestions let me know.  I really don’t want to send my reader in.  I got mine engraved and something tells me that I won’t get mine back, but instead a refurbished reader.  Maybe I’ll hit the message boards and see if I can unbrick my device.

 

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5 Responses to “Sony update is a no-go on my reader”

  1. David
    1

    Have you looked in the mobileread forums for help? A couple of people had bricked their reader before, but they found ways to revive it. good luck!

    Reply to this comment.
  2. Ellen Hage
    2
    Author Comment

    Thanks for wishing me luck David. I have been looking and hoping that I can find a cure. So far no luck, but I am hopeful.

    Ellen

    Reply to this comment.
  3. vaporetto
    3

    I got my PRS-500 bricked and could unbrick it following these instructions :
    http://wiki.mobileread.com/wiki/Sony_Reader_hack#Recovering_From_Catastrophic_Failure_.28Unbricking.29

    Hope this helps,
    Vapo

    Reply to this comment.
  4. Ellen Hage
    4
    Author Comment

    I got my PRS-500 bricked and could unbrick it following these instructions :
    http://wiki.mobileread.com/wiki/Sony_Reader_hack#Recovering_From_Catastrophic_Failure_.28Unbricking.29

    Hope this helps,
    Vapo

    Thanks! I will try today. The way things are loooking I may have to pay to get my reader fixed.

    Ellen

    Reply to this comment.

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