Tech From an E-booker’s Viewpoint

I am still in shock.  I tried updating my Sony reader and instead of new features I ended up with a bricked device.  I don’t know why.  So I called Sony support and they were nice and the tech guy I had spoken with transferred me to escalated tech support.  Since I bought my reader in October the 90 day warranty has expired.  That means that I would have to pay the labor to get my reader fixed.  He told me that he would try to get authorization from his supervisor to waive that fee.  Unfortunately I was out when he called and my husband simply told him  that I was out.  So, I will call again today when they open to follow up on this.  Meanwhile I have tried a hard reset, soft reset, uninstall drivers, software, you name it to get this to work.  I have never hacked my reader, and I can’t remember an update on any device going South like this.  If anyone has any suggestions let me know.  I really don’t want to send my reader in.  I got mine engraved and something tells me that I won’t get mine back, but instead a refurbished reader.  Maybe I’ll hit the message boards and see if I can unbrick my device.