Comments on: Ectaco Jetbook review http://www.techusers.org/2008/07/27/ectaco-jetbook-review-2/ Tech from an e-booker's point of view Thu, 24 Sep 2009 13:07:07 +0000 http://wordpress.org/?v=abc hourly 1 By: G R Bryant http://www.techusers.org/2008/07/27/ectaco-jetbook-review-2/comment-page-1/#comment-6321 G R Bryant Thu, 24 Sep 2009 13:07:07 +0000 http://www.techusers.org/?p=122#comment-6321 I purchased a jetbook last sept and as long as it was working it was great, However. it did develope a nasty fluttering of the page. I called ectaco about it and they said it would quit as they had this problem with some of the units being used long term. Well, it didn't. I finally sent it to ectaco and insured it for the $300.00 I paid for it and heard nothing from them. I called them 2 weks later and pavel said it was broken. I acknowledged this as It was true. He said "no" that the screen was broken and my only recourse was to buy another! I told him that the only problem I had with it was the fluttering of the type faces. He said I was wrong {a lier I took it} and I had to buy another. I asked him why he didnt claim on the insurance and he said there was no insurance on it. There was and the postmaster in my small town remembered and said as much. She ispected it before insuring it and sealed the package herself. I then tried to get them to send me the pkg back as i was sure that it had to show damage. He said they threw it away. No wonder he could make no claim. But these are hard headed russians and they refused to talk to me anymore! What do I think happened? I think that they damaged it themselves as stupid as that sounds. This way they dont have to spend 5 min filling out a form to do any customer service. At first thought they were to stupid and I am still not sure but I now know that they are to lazy too. A bad combination in any form.They sell and lie. Simple as that. I have documented everything I could. Oh, another thing. Do not expect them to correspond in "any" written form. They even dont advertize their free 800 #. If they did all corespondence in writing then you would have proof that they lie at every opportunity. Am I upset? Yep and I will send my message around the world! DO NOT BUY FROM ECTACO!!!! They deal under the table and would rather burn you than do as they should. No wonder we are still a great country. Everything you hear and have heard about their bad practices are true. Thanks for your time. I purchased a jetbook last sept and as long as it was working it was great, However. it did develope a nasty fluttering of the page. I called ectaco about it and they said it would quit as they had this problem with some of the units being used long term. Well, it didn’t. I finally sent it to ectaco and insured it for the $300.00 I paid for it and heard nothing from them. I called them 2 weks later and pavel said it was broken. I acknowledged this as It was true. He said “no” that the screen was broken and my only recourse was to buy another! I told him that the only problem I had with it was the fluttering of the type faces. He said I was wrong {a lier I took it} and I had to buy another. I asked him why he didnt claim on the insurance and he said there was no insurance on it. There was and the postmaster in my small town remembered and said as much. She ispected it before insuring it and sealed the package herself. I then tried to get them to send me the pkg back as i was sure that it had to show damage. He said they threw it away. No wonder he could make no claim. But these are hard headed russians and they refused to talk to me anymore!
What do I think happened? I think that they damaged it themselves as stupid as that sounds. This way they dont have to spend 5 min filling out a form to do any customer service. At first thought they were to stupid and I am still not sure but I now know that they are to lazy too. A bad combination in any form.They sell and lie. Simple as that. I have documented everything I could. Oh, another thing. Do not expect them to correspond in “any” written form. They even dont advertize their free 800 #. If they did all corespondence in writing then you would have proof that they lie at every opportunity. Am I upset? Yep and I will send my message around the world! DO NOT BUY FROM ECTACO!!!! They deal under the table and would rather burn you than do as they should. No wonder we are still a great country. Everything you hear and have heard about their bad practices are true. Thanks for your time.

]]> By: Lee451 http://www.techusers.org/2008/07/27/ectaco-jetbook-review-2/comment-page-1/#comment-6317 Lee451 Mon, 17 Aug 2009 23:20:15 +0000 http://www.techusers.org/?p=122#comment-6317 Hello. I just read your critique of the Jetbook and I found it fair and accurate. I received mine last week ($2oo @ newegg.com) and I am thrilled with it. A backlight would be nice and I feel their accessories are a bit pricey ($50 for a leather case? $20 for a silicone sleeve?). I will try to scavenge a case that will hold the book and the accessories that came with it (I like to keep all that stuff in one place or I will lose it). The one thing I would like to see offered with the Jetbook is some simple word processing software and a virtual keyboard (or an attachment for an external keyboard). I would like to be able to put notes on/with the books as I read. Something like the comment tools in Acrobat Pro. A way to highlite text would be very nice as well. I have wished for a digital book since I was a child back in the 1960's and saw people reading the books onscreen in Star Trek. Hello. I just read your critique of the Jetbook and I found it fair and accurate. I received mine last week ($2oo @ newegg.com) and I am thrilled with it. A backlight would be nice and I feel their accessories are a bit pricey ($50 for a leather case? $20 for a silicone sleeve?). I will try to scavenge a case that will hold the book and the accessories that came with it (I like to keep all that stuff in one place or I will lose it).
The one thing I would like to see offered with the Jetbook is some simple word processing software and a virtual keyboard (or an attachment for an external keyboard). I would like to be able to put notes on/with the books as I read. Something like the comment tools in Acrobat Pro. A way to highlite text would be very nice as well.
I have wished for a digital book since I was a child back in the 1960’s and saw people reading the books onscreen in Star Trek.

]]> By: Ellen Hage http://www.techusers.org/2008/07/27/ectaco-jetbook-review-2/comment-page-1/#comment-6248 Ellen Hage Sat, 28 Mar 2009 01:59:23 +0000 http://www.techusers.org/?p=122#comment-6248 Rhonda, This weekend I will post something that will help you. Also great news on the Jet Book horizon. Ellen Rhonda,

This weekend I will post something that will help you. Also great news on the Jet Book horizon.

Ellen

]]> By: tiara http://www.techusers.org/2008/07/27/ectaco-jetbook-review-2/comment-page-1/#comment-6247 tiara Fri, 27 Mar 2009 02:34:14 +0000 http://www.techusers.org/?p=122#comment-6247 i just read your review. what do you think is the best e-book reader? I'm having a hard time in finding out what to buy. cause some e-book readers are too expensive and some are cheap but I'm not sure what's good. i just read your review. what do you think is the best e-book reader? I’m having a hard time in finding out what to buy. cause some e-book readers are too expensive and some are cheap but I’m not sure what’s good.

]]> By: rhonda http://www.techusers.org/2008/07/27/ectaco-jetbook-review-2/comment-page-1/#comment-6246 rhonda Mon, 16 Mar 2009 03:53:08 +0000 http://www.techusers.org/?p=122#comment-6246 PLEASE Can someone tell me how to save and move books. I had a sony and it was so easy, although the screen was unreadable. Now with the jet book, it says that I have a problem, eh PLEASE Can someone tell me how to save and move books. I had a sony and it was so easy, although the screen was unreadable. Now with the jet book, it says that I have a problem, eh

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